TERMS And CONDITIONS

During Peak Season, check in begins at 4PM CST and could be as late as 5:30 PM CST as properties become available. If you plan to arrive before this time, we cannot check you in or store your chilled groceries or other belongings until the property has been thoroughly cleaned and inspected. Your patience is appreciated in these circumstances. Our staff works very hard to maintain high housekeeping standards which may require extra time to accomplish.

Please notify our office in advance of arrivals after 5 PM CST. General late arrival instructions are included in your original confirmation; however some properties require specific instructions which we will send by email.

CHECK-OUT TIME

Check out time is before 10AM CST and is strictly enforced. Please complete all check-out duties listed.  Additional cleaning fees, may be incurred if check-out duties are not adequately performed. If you plan to get an early start please "Check Out" via your Guest Portal and ensure any keys, wristbands, cards, or fobs are left where found. 

CHECK-OUT INSTRUCTIONS

We realize you are on vacation; however, guest should leave the property in the same general condition found at Check-In:

1. Take out all garbage. Guest in our houses, please roll can out to the street the night before morning trash pickup (found in your Guest Portal)

2. Load & Start the Dishwasher 

3. Clean all Cooking Messes, Pots & Pans

4. Refrigerator should be left clean and all food removed

5. Leave all beds unmade

6. Turn Off Lights, Appliances & Lock all Doors & Windows

7. Set AC to 74 or Heat to 65

The cleaning fee is for a standard clean only.  If check out procedures are not followed & additional cleaning is required, guest credit card on file will be charged.

A $300 to $500 rental prepayment is due at booking (some larger homes may require a larger deposit). For reservations longer than one week, an additional prepayment will be required. The initial reservation payment is a portion of your rent and will be applied to your grand total. Reservations made under false pretenses of any kind will result in forfeiture of all rent payments, taxes and fees.

Full balance is due 30 days prior to arrival. 4BR+ & Houses require 50% balance at 60 days before arrival, balance at 30 days of arrival.

We accept Debit and Credit, VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS. Absolutely no cash or personal checks accepted. Unless prior arrangements are made, the credit card on file will be charged for the remaining balance when due.

Should you need to cancel a stay with Pointe South Vacation Rentals, we provide the following refund policies associated with cancellations:

31+ days before Arrival Date = FULL REFUND

30 days - 14 days before Arrival Date = 50% REFUND OF AMOUNT PAID (minus processing fee)

14 days - Day of Arrival = NO REFUND

**Our policies may have additional restrictions related to non-traditional & extended stay reservations.

***Requested date & property changes are at the discretion of Pointe South Vacation Rentals.

Book with CONFIDENCE!

For Additional Policy Info

If the assigned unit is not available for reasons beyond our control, we reserve the right to re-assign you to another unit.

No refunds for early departure, including the event of an official hurricane evacuation.  There are no refunds for inconveniences beyond our control including, but not limited to air conditioning, power, cable, internet, telephone outages, elevators, pools, hot tubs, other complex amenities, or construction projects.

Rental capacity & occupancy, as listed on the website & property listing; is determined by the Owner, Association and local Fire Marshall and is strictly enforced.

Please carefully check all drawers, closets & under beds prior to departure (don't forget your phone chargers).  Pointe South will retrieve items left at no charge.  Lost items will be packed & returned at guest expense.  Pointe South Vacation Rentals is not responsible for any items left or not found. 

Pointe South Vacation Rentals offers our rental properties without regard to race, religion, sex, national origin and handicap or familial status of any guest.

Pointe South Vacation Rentals is authorized, by written agreement with property owner, to rent only to family groups and responsible adults over the age of 25. The responsible party must closely and personally supervise all occupants property under the age of 25.

No fraternities, sororities, church, school or civic groups are permitted.

We are very serious about maintaining a family atmosphere for the quiet enjoyment of our guests. If Pointe South Vacation Rentals determines that you are in violation of capacity and composition policy, you will be denied access to the property and/or subject to expedited eviction. All rents, taxes and fees paid to Pointe South Vacation Rentals will be forfeited.

Pets are not permitted in any rental unit. A pet, or evidence of a pet, will result in expedited eviction forfeiture of all monies and a $500 fee assessed to the guest. Local & state laws prohibits pets on the beach.

Pointe South Vacation Rentals strictly adheres to a non-smoking policy in our rental units. If there is evidence of smoking in the unit a $500 fee will be charged to the responsible party’s card on file.

Pointe South Vacation Rentals reserves the right to terminate a rental agreement as the result of tenant abuse of staff or others.

Properties may require parking permits that require to be visible during the duration of your reservation.  Some properties have fewer parking spaces available since more recent building codes require only 1.5 spaces per unit.  Please display parking permits in front windshield of automobile. Unless parking is assigned, it is first-come, first-served. Parking regulations are set by Community & Condominium Associations; therefore rental agent does not have authority to make exceptions. No Campers, RVs, Trailers or Boats are permitted in condominium parking lots. Motorcycle parking is considered one space.

Individual owners provide furnishings for their vacation rental properties. Every effort is made to keep each property and it’s furnishings in good working order. Please notify Pointe South Vacation Rentals promptly of any difficulties you encounter during your stay. Agent, upon notification, will facilitate necessary repairs. No reductions in rent for any equipment failure.

Pointe South Vacation Rentals provides property descriptions for our guests’ convenience. We strive for accuracy; however, we cannot be held responsible for changes made by owners in furnishings and equipment or the present condition of the rental property.

Damages or accidents must be reported immediately and prior to check-out. Guests are expected to keep condominium in good, tidy condition, not rearrange furniture and promptly report any missing/damaged items. Locked closets in unit are the property of owner and should not be accessed. By renting a property, you are assuming financial responsibility for any damages sustained during stay not considered normal wear and tear. By renting a property, you are assuming all risk of and liability for damage done to person or property, agents or visitors occasioned the premises both latent and manifest.

Neither Pointe South Vacation Rentals nor the property owner will be responsible for accidents or injury to guests or loss of money or valuables.

KEYS, ACCESS CARDS, WRISTBANDS, REUSABLE PARKING PERMITS, FOBS may be needed for the property & community. Items will be found at the property and need to be returned where found at departure. 

Fees will be applied for items not left/returned upon departure. 

Local calls and internet are free. Wireless internet is available in our properties to accommodate an average of three devices per unit. Because individual device settings may not be compatible with the internet service settings in the property, we cannot guarantee the reliability or connectivity of internet. Pointe South provides internet trouble-shooting services on a limited basis.

Fire Department regulations prohibit the use of grills on decks, porches and balconies. Some complexes have common grilling areas for guest use. Fireworks are strictly prohibited on all properties.

Condo complexes are equipped with trash chutes or dumpsters as noted in your Guest Portal. Homes, Duplexes, Townhomes and Villas are equipped with  trash cans. Please place trash cans the evening prior to pickup as noted in your Guest Portal .  An additional cleaning fee of $25 will be charged to responsible party’s card on file if excess garbage is left in the vacation rental.  All trash is to taken out upon departure as part of Check Out procedures.

Please help us protect our coastal environment: Use sand dune walkovers, remove all trash from beaches, do not disturb turtle nests, do not feed our wildlife.

Please be conscious of your water and energy consumption while enjoying your vacation stay. You can assist by:

-Closing all windows and doors if the heat or air conditioning is on

-Turning off appliances and lights when they are not in use. Appliances in use should not be left unattended at any time.

-Washing only full loads in the dishwasher or washing machine.

-Reporting any water leaks, dripping faucets or running toilets to Pointe South

We strive to provide accurate information. However, we are not responsible for errors, omissions or changes in rates or amenities.

-Bed Linens (one set of sheets per bed, including sleeper sofa). Beds are made prior to your arrival. Linens are for indoor use only.

-Bath Towels, Bath Mats, Hand Towels & Wash Cloths 

-Fully Equipped Kitchens. Including: Microwave, Coffeemaker, Toaster & Blender

-TVs

-Initial Convenience Amenities: 

Bath: 1 Roll of Toilet Paper, Bar of Soap & Small Can Liners

Kitchen: 1 Roll of Paper Towels, 2 Dishwasher Pods, Sponge, Dish Soap, 2 Dish Towels, 2 Trash Bags

-Additional Toilet Tissue

-Bath Soap

-Hair Dryer

-Paper Towels

-Laundry detergent

-Dishwasher Detergent

-Garbage Bags

-Foil, Plastic Wrap, Baggies

-Salt/Pepper & Spices

-Coffee & Coffee Filters

-Paper Plates, Plastic Flatware, Napkins, Disposable Cups

-Crockpot

-Beach Towels

-Beach Chairs

Pointe South is not responsible for items left in the unit. Please check the unit thoroughly before departing.

Some of Pointe South Vacation Rentals may be for listed sale. If you are interested in seeing “for sale” properties, please contact our office to speak with a Licensed Realtor.

If you are staying in a property that is for sale, the owner reserves the right to have their property shown to prospective buyers. Every effort will be made to schedule the showing with minimum inconvenience to our guests.

If the property you have reserved for vacation sells and affects your dates of stay, every effort will be made to offer a viable solution.